Please contact us before returning an item. Include your order number, the item involved, and the reason for the request.
We will review the order and confirm whether it is eligible, the return address, and any next steps. Do not send an item back without return instructions.
If an item arrives damaged or incorrect, contact us promptly and include clear photos of the item and packaging so we can investigate.
Eligibility can depend on the item’s condition and the circumstances of the order. This page does not replace the terms confirmed for an approved return.